High Risk Tuesday 28th June 2011
Problem:
A local PCSO received a telephone call from a ‘representative’ of BT, informing him that
he was dis-connecting his BT phone line because of an unpaid bill. He demanded
immediate payment of £31.00 or it would be £118.00 to re-connect at a later date.
The callers name was requested – he gave the name of John Peacock and had a
strong African accent. The phone number 0800 0800 152 was also provided.
The caller realised that the PCSO did not believe his story, so he offered to
demonstrate that he was from BT. He was asked to hang up and try phoning someone
– the caller would then dis-connect the phone to prevent this.
The phone line was dead with no engaged tone.
Shortly after the caller rang back, he asked if that was enough proof that he was with
BT. He stated that payment was to be made by credit card
The PCSO hung up and dialed 1471 the number was withheld. He also called the
fictitious 0800 number and it was not recognised.
The cutting off of the line is very simple, the caller stays on the line with the mute button
on so that you can’t dial out – but he can hear you trying (This is because the person
who initiates a call is the one to terminate it). When you stop trying he cuts off and
immediately calls back.
Possible Action:
If you receive a similar call, be aware that it is a scam.
Always be wary of cold callers who attempt to obtain your bank details or other
personal information.
For further information, or to report a similar scam, contact Consumer Direct on
08454 040506. Information and advice from Consumer Direct can now be found
online at www.direct.gov.uk/consumer
For further information call
Regulatory Services
on 01782 232065
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